Wednesday, December 29, 2010

Warranty honored on Raceland header

I found out last night from their website that they offer a 2 year warranty on materials and workmanship of their products. That was somewhat reassuring, but I was a still skeptical about a relative newcomer to the US market and a company that seems to have a lot of presence on eBay. My skepticism has been assuaged a bit.

I received an e-mail response this morning from Raceland USA. The person (who did not give a name) said they've never seen that kind of problem before, assumed it was defective, and would gladly send me a replacement. This rep said that s/he'd talk to their tech department, and would send me a return shipping label if they wanted to study the rusty one.

I've received a tracking number. Having to redo the work is no fun, but it's nice to know they respond quickly to problems and honor their warranty. I will continue to document this experience.

Update, 1/6/10: The replacement arrived. They did include a return shipping label for the failed header, so I'll be sending that back as soon as it's out. Quality of the welds and materials on the replacement looks about as good as the original. Here's to hoping that the actual alloy used is a more proper mix so it doesn't rust.

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